Legal Information
Last updated: 2025-06-11
Terms of Service
These Terms of Service (the “Terms”) govern access to and use of the platform and services provided by Recerc (Servicios Tecnológicos Gonzalo Vargas E.I.R.L) (“Recerc,” “we,” or “the Company”). By using our services, you (“Client” or “User”) expressly agree to these Terms.
1. Scope and Acceptance
- These Terms apply to all Clients located in the Americas (North, Central, and South).
- If you use the Services on behalf of an entity, you represent that you are duly authorized to bind that entity.
- Geographical availability: the Services are not offered to residents of the European Economic Area (EEA) or the United Kingdom.
2. Services
- Recerc provides data-integration, automation, and synchronization tools (the “Services”).
- We reserve the right to improve, modify, or discontinue features with reasonable prior notice.
3. User Obligations
- Maintain the confidentiality of your credentials and promptly report any unauthorized access.
- Comply with applicable data-protection laws (e.g., Law 19.628 in Chile, the Mexican Federal Law on Protection of Personal Data, Law 1581 in Colombia, Law 29733 in Peru, and relevant U.S. federal or state law).
4. Intellectual Property
- All software, source code, trademarks, and content associated with the Services are the exclusive property of Recerc or its licensors.
- Users retain ownership of the data they upload to the platform.
5. Limitation of Liability
- The Services are provided “as is.” To the fullest extent permitted by law, Recerc’s total liability will not exceed the amount the User actually paid in the previous 12 months.
6. Termination
- Users may cancel at any time via the dashboard or in writing.
- Recerc may suspend or terminate access in the event of material breach or unlawful use.
7. Governing Law and Jurisdiction
- These Terms are governed by the laws of the Republic of Chile. Any dispute will be submitted to the ordinary courts of Santiago, Chile, without prejudice to non-waivable consumer rights in the User’s country of residence.
8. Changes
- Changes will be posted on this page at least 10 days in advance. Continued use constitutes acceptance.
Last update: 11 Jun 2025
Privacy Policy
At Recerc we take your privacy seriously. This Policy explains what data we collect, why we collect it, and how we protect it.
1. Data We Collect
- Identifiers: name, RUT/RFC/RUC, email address, and phone number.
- Usage data: activity logs, IP addresses, and device metadata.
- Integration data: information you sync from your own systems (ERP, CRM, databases, etc.).
2. Purposes of Processing
- To provide, maintain, and improve the Services.
- To deliver technical support and operational communications.
- To comply with legal obligations, prevent fraud, and ensure security.
3. International Transfers and Storage
- Your data may be hosted on cloud infrastructure located in the United States or other American countries. We enter into contractual safeguards that ensure an equivalent level of protection.
- We do not transfer data to European Union countries.
4. Data-Subject Rights
- You may exercise access, rectification, erasure, objection, portability, or restriction by emailing legal@recerc.com with the subject “ARCO Rights.” We respond within 15 business days.
5. Security Measures
- Encryption in transit (TLS 1.2 or higher) and at rest (AES-256).
- Role-based access controls and continuous monitoring.
6. Data Retention
- We keep data while a contractual relationship exists or as required by local tax and accounting regulations.
Last update: 11 Jun 2025